If you are not home, they will leave the parcel in a safe place if there is one available, and if there is not a safe place available they will leave a notification card and take the parcel to a nearby Post Office.

After that it is up to Australia Post. Generally speaking they are very good, and once an order is processed you should have received the tracking number by email (may need to check junk). However they are not perfect and most customers know of their local ‘peculiarities’. If necessary, there is an option to leave special instructions when ordering, and feel free to call or email if you don’t have them within a reasonable timeframe.

Please note: Shipping charges do not include insurance. If this is required please email or call us and we will arrange it, usually only $1 or $2 extra. Australia Post completely losing an article happens, but only rarely. Any such losses are assumed by the receiver.

We keep a large inventory of the entire range of Bioflect within Australia, so normally once an order is placed it will be processed and in the post within 3 days.